A 15-minute look at the half of the Mac lifecycle that Jamf and Apple Business Manager hand off: the support requests. Watch an AI agent resolve access, provisioning, and device issues inside Slack and Teams, tied to live asset data from Jamf and ABM, in real time.
Harmony
Diamond
Overview
Harmony is the agentic Enterprise Service Management platform that resolves employee requests before they become tickets, right inside Slack and Microsoft Teams. Its 100+ AI agents deploy in days, not months, cutting IT, HR, Finance, and Legal resolution times from days to minutes. Customers including n8n, eToro, Cyera, and KITH have seen deflection rates top 75% within three months. Founded by the team behind Epsagon (acquired by Cisco for $500M) and backed by Lightspeed Venture Partners Harmony is building the AI workforce for enterprise service management, resolving employee requests across every desk: IT, HR, Finance, and Legal.
Sponsored Sessions
Spotlight Theater
End User Experience
Integrations and APIs
Other
Higher Education
Other
Aviation/Transportation
Retail (e.g., big box stores, grocery, luxury brands)
Enterprise
Financial Services (e.g., brokerage consulting, retail banking, insurance)
Healthcare (inc., Health & Human Services)
200 Level - Intermediate
In-Person
Yes - Show in Prod Catalog
Mac
iPad
Android
iPhone
12:00 p.m. Thursday, Sep 24
Thursday, Sep 24
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