A fast look at what Ravenna does: AI agents for employee support, built inside Slack and Teams. This session narrows in on device-related requests, the single largest category of tickets for most IT teams managing an Apple fleet. Taylor walks through how Ravenna's agents gather context, diagnose what's actually wrong, and resolve a device issue without a person manually checking the device first. Come see it live at booth #602, we'll have the claw machine running too.
Ravenna
Diamond
Overview
Ravenna helps IT and Operations teams automate workflows, resolve requests, and deliver exceptional employee support — right inside Slack
Sponsored Sessions
Spotlight Theater
End User Experience
Integrations and APIs
Setup Manager
Android Manager
Mobile Forensics
Setup and Reset with Single Login
Government
Higher Education
K-12 Education
Aviation/Transportation
Retail (e.g., big box stores, grocery, luxury brands)
Enterprise
Hard Hats (e.g., manufacturing, construction, field services)
Financial Services (e.g., brokerage consulting, retail banking, insurance)
Healthcare (inc., Health & Human Services)
100 Level - Introductory
In-Person
Yes - Show in Prod Catalog
Mac
iPad
Android
iPhone
Wednesday, Sep 23
12:00 p.m. Wednesday, Sep 23
Sponsor Session
End User Experience
Integrations and APIs
Setup Manager
Return to Service
Android Manager
Mobile Forensics
Setup and Reset with Single Login
Government
Higher Education
K-12 Education
Aviation/Transportation
Retail (e.g., big box stores, grocery, luxury brands)
Enterprise
Hard Hats (e.g., manufacturing, construction, field services)
Financial Services (e.g., brokerage consulting, retail banking, insurance)
Healthcare (inc., Health & Human Services)
200 Level - Intermediate
In-Person
Yes - Show in Prod Catalog
Mac
iPad
Android
iPhone
Thursday, Sep 24
10:00 a.m. Thursday, Sep 24
Ravenna is an AI-native platform, built inside Slack and Teams, that helps IT teams resolve employee requests end to end instead of working tickets one at a time. This session opens with how that works broadly, then goes deep on device-related support, the territory every JNUC attendee lives in daily. Attendees will see a real walkthrough of a device request moving from intake to resolution, and leave with a concrete view of what's automatable in device support today versus what still needs a person in the loop. We'll also share a real customer story from a team using Ravenna to close this exact gap. Find us at booth #602 all week to go deeper, and to see a live demo of the story we're sharing on stage.
Are you ready to join us?
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