Ravenna is an AI-native platform, built inside Slack and Teams, that helps IT teams resolve employee requests end to end instead of working tickets one at a time. This session opens with how that works broadly, then goes deep on device-related support, the territory every JNUC attendee lives in daily. Attendees will see a real walkthrough of a device request moving from intake to resolution, and leave with a concrete view of what's automatable in device support today versus what still needs a person in the loop. We'll also share a real customer story from a team using Ravenna to close this exact gap. Find us at booth #602 all week to go deeper, and to see a live demo of the story we're sharing on stage.