At JNUC 2022 I presented “10 Things New Jamf Pro Admins Should Know”. It was a fun session of helpful advice, hints and recommendations collected over the years by our Services team visiting with new customers.
Whether you’re new to Apple device management or just new to Jamf, you’ll take away ideas that you may have forgotten from your onboarding or were never covered.
Let’s review 10 more things (even more, if time allows) new Jamf admins should know to make their jobs easier and more productive.
Mac Teams
Explore the comprehensive management and security of Mac devices within your organization. This track will cover essential tools and techniques for efficient deployment, configuration, and maintenance. Delve into strategies for endpoint protection, encryption, vulnerability management, and compliance with industry standards.
Mac Teams
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Mac Teams
Explore the comprehensive management and security of Mac devices within your organization. This track will cover essential tools and techniques for efficient deployment, configuration, and maintenance. Delve into strategies for endpoint protection, encryption, vulnerability management, and compliance with industry standards.
Sessions
Breakout Session
- Breakout SessionMac WorkflowsMobility WorkflowsOtherGovernmentHigher EducationK-12 EducationEnterprise100 Level - IntroductoryIn-PersonYes - Show in Prod CatalogMaciPadiPhoneJamf ProOther9:00 a.m. Thursday, Sep 24Thursday, Sep 24
, Technical Enablement Manager III, Jamf
- Thursday, Sep 24th09:00 am - 09:45 am CDTGrand Ballroom A2
- Breakout SessionMac WorkflowsMac and Mobile ComplianceHigher EducationK-12 EducationEnterprise100 Level - IntroductoryIn-PersonYes - Show in Prod CatalogMacJamf ProThursday, Sep 2410:00 a.m. Thursday, Sep 24App Installers changed how admins deploy and update third-party macOS apps. Now, third-party app management is being rebuilt from the ground up — inside blueprints. This session introduces a new approach to managing third-party apps in Jamf Pro. You'll see how to browse the app catalog, add apps to a blueprint, and keep them up to date automatically as new versions become available — with control over when installs happen on your devices. We'll walk through the new workflow and show how it compares to App Installers today. If you manage third-party apps with Jamf, this session shows you what's coming next.
, Senior Software Engineer, Jamf
, Staff Product Owner, Jamf
- Thursday, Sep 24th10:15 am - 11:00 am CDTGrand Ballroom A1
- Breakout SessionMac WorkflowsReporting & Risk ReductionGovernmentHigher EducationK-12 EducationAviation/TransportationEnterprise300 Level - AdvancedIn-PersonYes - Show in Prod CatalogMacJamf Pro3:00 p.m. Thursday, Sep 24Thursday, Sep 24Keeping third-party applications up to date at scale is one of the most time-consuming challenges for Mac admins. This session walks through how App Auto Patch streamlines patching workflows by automating discovery, version comparison and deployment within Jamf Pro. Attendees will learn how to configure flexible patching cadences, target specific applications and support multiple languages across their fleet. By the end of this session, participants will have a clear understanding of how to implement an efficient and scalable patching strategy using App Auto Patch.
, Client Engineer, Zillow
, Senior Apple Platform Engineer II, Lululemon
- Thursday, Sep 24th03:00 pm - 03:45 pm CDTGrand Ballroom A1
- Breakout SessionMac WorkflowsEnd User ExperienceGovernmentHigher EducationEnterprise200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMacJamf Pro9:00 a.m. Thursday, Sep 24Thursday, Sep 24Support.app has become a popular way for Mac admins to provide users with a branded, approachable support experience on macOS. But beyond its built-in tools, Support.app also provides a powerful framework for building dynamic workflows through Custom Extensions. In this session, we’ll show how Jamf admins can use Support.app Extensions to surface real-time device information, automate remediation actions and simplify complex support workflows through a native macOS interface. We’ll walk through practical examples including compliance status, registration workflows, network status, battery health, password management and Jamf check-in visibility. Attendees will learn how lightweight scripts and Jamf policies can evolve into user-friendly workflows that reduce support friction without exposing users to Terminal commands or backend complexity. Whether you’re new to Support.app or already experimenting with extensions, this session will provide practical design ideas, implementation patterns, and reusable concepts you can bring back to your environment.
, macOS Systems Administrator, Giant Eagle
, User Environment Sr. Engineer, Quad
- Thursday, Sep 24th09:00 am - 09:45 am CDT2103C
- Breakout SessionMac and Mobile ComplianceOtherGovernment200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMaciPadiPhoneJamf ProThursday, Sep 2410:00 a.m. Thursday, Sep 24Managing Apple Devices in a federal or high compliance environment doesn't have to mean trading agility for security. This session explores Jamf's two purpose-built environments — FedCloud, authorized under FedRAMP and Jamf's High Compliance environment, authorized under NIST 800-53 Rev 5 — and the powerful capabilities within them. We'll walk through Declarative Device Management, blueprints, compliance baselines and the Jamf App Catalog, showing how each helps you maintain compliance without slowing down your team. Whether you're supporting a government agency or a regulated enterprise, leave with a clear picture of what these environments offer and how to make the most of them.
, Sales Engineer III, Jamf
, Sales Engineer III, Jamf
- Thursday, Sep 24th10:15 am - 11:00 am CDTGrand Ballroom A2
- Breakout SessionMac WorkflowsOtherGovernmentHigher EducationAviation/TransportationEnterprise200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMacJamf ProJamf NowJamf School1:00 p.m. Thursday, Sep 24Thursday, Sep 24Mac Admins’ new favorite, MDM-agnostic, “set-it-and-forget-it” end-user messaging for Apple’s Declarative Device Management-enforced macOS update deadlines
, Senior Systems Engineer, The Church of Jesus Christ of Latter-day Saints
- Thursday, Sep 24th01:45 pm - 02:30 pm CDTGrand Ballroom B
- Breakout SessionMac WorkflowsMobility WorkflowsGovernmentHigher EducationK-12 EducationAviation/TransportationEnterprise200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMaciPadApple TVApple WatchVision ProiPhoneJamf ProJamf NowJamf SchoolElevateWednesday, Sep 232:00 p.m. Wednesday, Sep 23Device management is evolving. Declarative Device Management (DDM) is not just an incremental update to the way you manage Apple devices, it is a fundamental shift in how devices think, act and report. This session invites Jamf administrators and technical leaders to rethink everything they know about Apple device management. Through a DDM-first lens, we explore what is possible today while challenging long-standing assumptions around policies, workflows and software delivery, revealing a more scalable, modern and autonomous future available now in the Jamf platform. We'll cover: What DDM truly is — we cut through the noise and expose the full toolkit. DDM is more than a protocol; it is a new operating model for Apple device management that puts more intelligence on the device itself. How DDM works — we go under the hood to break down the architecture behind DDM — how devices communicate, how status reporting changes the game and what this means for admins managing at scale. Real-life applications — in a DDM-only world, what could you achieve today? We explore real scenarios across industries to show what modern, autonomous Apple management looks like in practice. What you will learn: -What DDM enables in your environment -Practical insights into the full DDM toolkit - How to evaluate your current workflows against a DDM-first model - Ideas you can act on immediately
, Senior Consulting Engineer, Jamf
, Senior Sales Engineer, Jamf
- Wednesday, Sep 23rd02:15 pm - 03:00 pm CDT3501E
- Breakout SessionMac and Mobile ComplianceReporting & Risk ReductionOtherGovernmentHigher EducationAviation/TransportationEnterprise100 Level - IntroductoryIn-PersonYes - Show in Prod CatalogMaciPadiPhoneJamf ProWednesday, Sep 231:00 p.m. Wednesday, Sep 23From 30 days to 5. From manual grind to autonomous workflow. This session unpacks how our team rebuilt OS compliance at Eli Lilly, turning a month-long operational slog into a one-week, repeatable engine powered by Declarative Device Management (DDM), automated communication workflows that leverage Apple Push Notifications and Logic Apps. No more chasing devices. No more spreadsheet gymnastics. Just declarations doing the work, notifications meeting users where they are and orchestration tying it all together into measurable business outcomes. You'll leave with the blueprint: how DDM software update declarations actually behave in the wild, how to architect a phased rollout across an enterprise-scale fleet, and how to wire up APNs-driven user nudges and Logic Apps automations that close the loop between Jamf, your data layer, and leadership dashboards. We'll show you the compliance reporting executives actually act on — not vanity metrics, but signal. Real fleet. Real numbers. 60,000+ iPhone and iPad devices. 7,300+ Mac devices. We'll walk through the architecture decisions, the tradeoffs we made (and the ones we'd redo), the failure modes we hit and the lessons that turned DDM from a shiny WWDC demo into a production-grade compliance engine.
, Snr Associate-Support Services, Eli Lilly and Company
- Wednesday, Sep 23rd01:00 pm - 01:45 pm CDT2103A
- Breakout SessionMac WorkflowsEnd User ExperienceOtherGovernmentHigher EducationK-12 EducationEnterprise200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMaciPadiPhoneJamf ProJamf ProtectOther9:00 a.m. Thursday, Sep 24Thursday, Sep 24AI tools are transforming how organizations work but deploying them is only half the battle. This session walks through the full AI lifecycle: using Jamf Pro and the new AI Governance tool to deploy and govern AI applications, leveraging the Jamf AI Assistant to onboard and support users, and building the metrics framework that proves AI is delivering real value. Whether you're just getting started with AI or struggling to drive adoption of tools already in place, you'll leave with a practical playbook you can bring back to your organization. An AI engineer and a change enablement specialist share what Jamf has learned rolling out AI internally, and what you can steal for your own team.
, Senior Change Enablement Specialist, Jamf
, Quality & Safety Engineer, AI, Jamf
- Thursday, Sep 24th09:00 am - 09:45 am CDT3501E
- Breakout SessionMac WorkflowsIntegrations and APIsOtherGovernmentHigher EducationAviation/TransportationEnterprise100 Level - IntroductoryIn-PersonYes - Show in Prod CatalogMacJamf ProJamf ProtectJamf ConnectWednesday, Sep 233:00 p.m. Wednesday, Sep 23This session walks through a complete app resilience workflow for macOS fleets, pairing Jamf Pro with CrowdStrike Falcon to keep the Jamf framework and its components always installed, always running and always reporting. From the binary to Self Service, organizations want assurance that their mission-critical apps, settings and configurations are not only present on the client, but that any drift from the core configuration is detected and remediated as quickly as possible. We’ll cover health checks that continuously validate framework integrity on the device, required MDM communication, configuration state and the presence of required binaries and LaunchDaemons, along with the dashboards that surface this data so admins can spot fleet-wide trends and one-off outliers at a glance. From there, we’ll dig into remediation controls, including automated policies, Self Service fallbacks, and scripted repairs that bring devices back into compliance without user disruption, as well as the information gathering layer of extension attributes, inventory collection, and Falcon telemetry that feeds those decisions. Attendees will leave with a reconciled monitoring approach across both consoles, aimed at Mac admins, security engineers and IT ops teams responsible for keeping Jamf and Falcon healthy on macOS.
, Senior Strategic Partner Manager, Jamf
, Staff Partner Solutions Architect, Jamf
, Solution Architect, CrowdStrike
- Wednesday, Sep 23rd03:30 pm - 04:15 pm CDT2505A
- Breakout SessionMac WorkflowsEnd User ExperienceSetup ManagerHigher EducationK-12 EducationEnterprise200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMacJamf ProJamf ProtectJamf ConnectOther10:00 a.m. Friday, Sep 25Friday, Sep 25This session explores how to design a fast, seamless Zero Touch enrollment experience that sets users up for success from the very first boot. It covers key decisions around macOS Setup Assistant, including which steps to streamline or skip to reduce friction and how to navigate pitfalls during setup. Attendees will learn how to leverage tools such as Jamf Setup Manager, Setup Checklist and others to create a guided, user-friendly onboarding journey. The session also dives into critical considerations such as initial software deployment, device compliance timing and Platform SSO integration. At the end of the session admins will walk away with practical strategies to balance speed, security and an exceptional first impression.
, Digital Architect Apple/Linux, University of Wolverhampton
- Friday, Sep 25th10:15 am - 11:00 am CDTGrand Ballroom A1
- Breakout SessionMac WorkflowsEnd User ExperienceOtherGovernmentHigher EducationAviation/TransportationEnterprise300 Level - AdvancedIn-PersonYes - Show in Prod CatalogMacJamf ProThursday, Sep 2410:00 a.m. Thursday, Sep 24The Mac enterprise community has been excited about Apple's development of the Platform SSO framework for user identity management. Now that many of these features are available with support from Jamf and Okta, see how Salesforce will be implementing PSSO to improve the new hire onboarding experience while also increasing security behind the scenes.
, Senior Endpoint Engineer, Salesforce, Inc.
- Thursday, Sep 24th10:15 am - 11:00 am CDT3501A
- Breakout SessionMac and Mobile ComplianceReporting & Risk ReductionOtherGovernmentHigher EducationK-12 EducationAviation/TransportationEnterprise200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMacJamf Protect10:00 a.m. Friday, Sep 25Friday, Sep 25Jamf Protect Telemetry is now ingested into your Security Information and Event Management (SIEM) and you are receiving data. We will discuss what is possible to discover, how security employees can better threat hunt their data and how telemetry can even assist in enforcing policy and compliance. Attendees will gain knowledge of how to effectively utilize Jamf Protect Telemetry for a wide variety of use cases with a security-focused approach.
, Threat and Detections Researcher I, Jamf
- Friday, Sep 25th10:15 am - 11:00 am CDT3501E
- Breakout SessionMac WorkflowsMobility WorkflowsGovernmentHigher EducationK-12 EducationAviation/TransportationEnterprise200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMaciPadiPhoneJamf ProFriday, Sep 259:00 a.m. Friday, Sep 25Declarative Device Management (DDM) predicate activations let Apple devices evaluate conditions and apply configurations locally — sometimes without a server check-in. This session walks through how predicates work, what status items and management properties they can evaluate against and how to build them from simple conditions to compound logic. Examples focus on mobile scenarios where server-side lag hurts most: - BYOD - Shared devices - Field-deployed hardware You'll leave with a working understanding of predicate syntax and practical ideas for replacing Smart Group-driven workflows with device-side activations across iOS, iPadOS and Mac.
, Sales Engineer III, Jamf
- Friday, Sep 25th09:00 am - 09:45 am CDTGrand Ballroom A2
- Breakout SessionMac WorkflowsIntegrations and APIsOtherGovernment200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMacJamf Pro3:00 p.m. Thursday, Sep 24Thursday, Sep 24Manual script management creates security blind spots and operational "Oh no!" moments. This session tells the story of how a single committed secret forced a complete rethinking of how I manage Jamf Pro scripts. You will learn about the tools that power a secure scripting workflow, including Gitleaks for secret scanning, ShellCheck for linting and semantic versioning for consistency. You will leave with a practical blueprint for professionalizing your automation and a clear understanding of the tools that make a scripting workflow secure by default. I'll also introduce Shikomi, the open-source framework I built, which wires secret scanning, linting and versioning together from day one.
, Senior IT Engineer, PrizePicks
- Thursday, Sep 24th03:00 pm - 03:45 pm CDT3501E
- Breakout SessionMac WorkflowsEnd User ExperienceGovernmentHigher EducationK-12 EducationAviation/TransportationEnterprise200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMaciPadiPhoneJamf ProJamf Protect9:00 a.m. Thursday, Sep 24Thursday, Sep 24Blueprints changed how many Jamf administrators think about device management, but what does it actually look like after a year in production? This session is a follow up to last year's Practical Guide to Blueprints session. We are bringing back together the Jamf product team and a real customer to share an honest retrospective on what worked, what needed work and what changed. Chris Hafner from Brewster Academy rejoins Michael Managhan and Jakub Talaš from Jamf to compare notes on software update workflows, privacy controls, compliance requirements and the reality of running legacy profiles alongside modern management. Attendees will leave with practical implementation strategies, a clearer picture of where Blueprints is headed and honest advice from someone who has been in their shoes.
, Senior Product Manager, Jamf
, System Engineer/IT Manager, Brewster Academy
, Staff Product Owner, Jamf
- Thursday, Sep 24th09:00 am - 09:45 am CDT2103A
- Breakout SessionMac WorkflowsEnd User ExperienceSetup ManagerOtherGovernmentHigher EducationK-12 EducationAviation/TransportationEnterprise200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMacJamf ProJamf SchoolOther4:00 p.m. Thursday, Sep 24Thursday, Sep 24Onboarding is the first time an end user interacts with IT or the organization. It's crucial to make a great first impression! Even the most seamless deployment, from unboxing to desktop, still leaves a critical gap. It’s a moment that’s often overlooked but has a huge impact: the first login experience, right at the point where the user actually begins interacting with the device. Apps are installed, the account is created, however the user still needs to set a default browser, grant screen recording permissions, log into third-party tools or simply know what to do next. In this session we pick up right where enrollment ends. We'll show you how Jamf Setup Manager and Setup Checklist work together to create a seamless, guided experience, all configured through profiles, no scripting required.
, Manager, Consulting Engineering, Jamf
- Thursday, Sep 24th04:15 pm - 05:00 pm CDTGrand Ballroom A1
- Breakout SessionMac WorkflowsIntegrations and APIsOtherGovernmentHigher EducationAviation/TransportationEnterprise300 Level - AdvancedIn-PersonYes - Show in Prod CatalogMaciPadiPhoneJamf ProWednesday, Sep 232:00 p.m. Wednesday, Sep 23Managing Jamf Pro across multiple environments doesn't have to mean clicking through the same web UI five times for every change. In this session, learn how Eli Lilly's Mac team replaced manual configuration management with Terraform-based Infrastructure as Code — automatically deploying scripts, categories, profiles and policies across five Jamf Pro instances while integrating ServiceNow change management and Jira project tracking. We'll walk through real workflows, annotated code walkthroughs and hard numbers: 90% deployment time reduction, zero configuration drift and 350+ hours reclaimed annually. Whether you manage one Jamf instance or ten, you'll leave with a practical blueprint you can adapt for your own environment.
, Principal Engineer, Eli Lilly and Company
- Wednesday, Sep 23rd02:15 pm - 03:00 pm CDT2103A
- Breakout SessionMac and Mobile ComplianceIntegrations and APIsGovernmentEnterprise300 Level - AdvancedIn-PersonYes - Show in Prod CatalogMaciPadiPhoneJamf ProJamf ProtectOther9:00 a.m. Thursday, Sep 24Thursday, Sep 24AI isn't replacing the Jamf admin. It's changing what one admin can do. Two Jamf consulting engineers share how they've wired AI directly into their Apple fleet management workflows, moving past traditional scripts and dashboards into agentic, conversational and AI-assisted administration. Walk through real, working examples and demos from our actual environments. You'll see a Model Context Protocol (MCP) server that lets an AI agent execute Jamf workflows natively on macOS. Natural language interfaces that turn plain English into precise Jamf Pro API queries. AI-assisted health scoring that flags at-risk devices before users file a ticket. And how Claude Code has reshaped the way we build and maintain admin tooling, with less busywork and more craft. Whether you're a hands-on admin looking to 10x your workflow or a leader evaluating how AI fits into your team's operations, you'll leave with a clear picture of what's practical today: Jamf's native AI capabilities, custom agentic tooling, what to build toward and what guardrails to put in place before giving an AI agent access to your environment. No prior AI experience required. You will leave with loot.
, Senior Consulting Engineer, Jamf
, Senior Consulting Engineer, Implementation, Jamf
- Thursday, Sep 24th09:00 am - 09:45 am CDTGrand Ballroom A1
- Breakout SessionMac WorkflowsMobility WorkflowsOtherGovernmentHigher EducationK-12 EducationAviation/TransportationEnterprise200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMaciPadiPhoneJamf ProJamf School3:00 p.m. Thursday, Sep 24Thursday, Sep 24Have you tried out declarative device management yet? Join this session for a deep dive into the technical differences between legacy MDM and the new protocol, as well as a detailed understanding of the "what" and "why" of Jamf's overall implementation by way of blueprints, platform APIs and updated inventory. You'll get insight into real workflows you can immediately try out in your own environment, including all the updates from the 27 OS releases.
, Principal Product Manager, Jamf
- Thursday, Sep 24th03:00 pm - 03:45 pm CDTGrand Ballroom B
- Breakout SessionMac WorkflowsReporting & Risk ReductionOtherGovernmentHigher EducationK-12 EducationAviation/TransportationEnterprise300 Level - AdvancedIn-PersonYes - Show in Prod CatalogMaciPadJamf ProOther9:00 a.m. Thursday, Sep 24Thursday, Sep 24Apple MDM is designed to behave consistently: the same request should produce the same result. Yet in many enterprise environments, identical actions can yield inconsistent outcomes — policies fail, installs stall and check-ins succeed only after retry. This session presents a real-world investigation into two separate failure domains that initially appeared related: - A Jamf Pro server-side XML serialization defect, later confirmed by Jamf Engineering as a previously unknown product issue and assigned PI-1159 - A separate endpoint-side control-plane fragmentation pattern in which layered security tools evaluated the same traffic under different runtime conditions Through controlled testing, log correlation and packet capture analysis, this session demonstrates how multiple enforcement layers can introduce timing-dependent behavior. The result can look random from the MDM administrator’s perspective, even when each individual system is operating according to its own rules. Attendees will learn how to: - Distinguish between unrelated failure domains - Recognize retry-dependent success, path-dependent behavior and state-sensitive failures - Validate root causes using logs, network traces, and system state correlation - Restore reliable macOS management by aligning control-plane behavior without weakening security posture This session provides a practical diagnostic framework for MacAdmins and security engineers working in complex, high-governance environments where MDM, identity, networking and endpoint protection controls all intersect.
, Mac admin
- Thursday, Sep 24th09:00 am - 09:45 am CDT2505A
- Breakout SessionMac WorkflowsReporting & Risk ReductionOtherOther200 Level - IntermediateIn-PersonYes - Show in Prod CatalogMacJamf Protect1:00 p.m. Thursday, Sep 24Thursday, Sep 24Most endpoint security tools tell you what ran on your Mac. They capture process execution, file writes and authentication events. But there's a question they can't answer: where did it call home? Network activity is where modern attacks live — C2 beaconing, data exfiltration, lateral movement, shadow IT. Without network visibility, your incident investigations hit a dead end at the worst possible moment. In this session, we'll walk through how Jamf Protect's Network Telemetry closes this blind spot on Mac — built natively on Apple's Endpoint Security API, not ported from Windows. You'll see how every inbound and outbound connection is captured with full process attribution: which app, which user, which destination, at what time. We'll cover real detection scenarios — the silent exfiltrator, the reverse shell, the insider threat — and demonstrate how network telemetry feeds Jamf's AI Assistant to turn raw connection data into plain-language MITRE ATT&CK-mapped investigation summaries in minutes, not hours. For compliance-driven teams, we'll show how a single telemetry stream satisfies logging requirements across NIST 800-53, M-21-31, HIPAA, PCI DSS, NIS2, Essential Eight, and CMMC — eliminating the need to stitch data from multiple tools. Whether you're a security analyst hunting threats, an IT admin trying to prove compliance or an administrator who just wants to understand what's leaving your network — this session will show you what Apple-native network visibility looks like. And why you'll never want to fly blind again.
, Senior Sales Engineer, Jamf
, Manager, Product Owners, Jamf
- Thursday, Sep 24th01:45 pm - 02:30 pm CDT3501A