What is the Support App? It is a free and open-source macOS menu bar app built for organizations to:

• Help users and IT to see basic diagnostic information at a glance and proactively notify them to easily fix small issues.
• Offer shortcuts to easily access support channels, other company resources such as a website, file server or more, and run advanced workflows with elevated privileges
• Give users a modern, native and easy-to-use macOS app with your corporate identity

This session is follow-up session for the following session from JNUC 2021: Support App, quick access to IT and resources, easily integrated with Jamf | JNUC 2021. Link to session: https://www.youtube.com/watch?v=LijCmR6gQAM. The session from 2021 was an entry-level session introducing the Support App and how to configure it easily using a Jamf JSON manifest.

This new session is a deep-dive into the more advanced options and new features introduced in the last couple of versions. It will be mostly targeted to existing Support App users, but a general overview of the app will also be included — so it is also great for new users exploring the app. Root3 is using the Support App in many Jamf environments and it is used by many others all over the world. The Support App is proven to be very successful in connecting people with IT. We’d like to demonstrate new ways and ideas from the community about how the app can be leveraged to close the gap between people and IT and provide relevant information and actions. Some examples are:

• Obtaining information about Jamf
• Allowing easy check-ins
• Reporting compliance using the macOS Security Compliance Project
• Declarative Device Management update information
• Temporary privilege elevation with Jamf Connect
• Showing Jamf Pro payload variables
• Generating logs with one click
• Updating apps with the Root3 App Catalog

All this is driven by the Support App and Jamf Pro.

Key topics are focused on advanced use cases together with Jamf to enhance the user experience. The presentation will start with some basics about the app and summarizing recently introduced (major) features. As we expect most people attending the session already know the app, the main focus will be more advanced usage where the app will be used together with scripting and elevated privileges by the built-in privileged helper tool.

We feel the Support App enhances the user experience with the help of Jamf products. It’s more important than ever to provide a great experience to have happy and productive users in organizations. For example, a choose-your-own-device program can benefit from a tool like the Support App, which is also part of the Jamf Marketplace.

We'll share real-world examples, inspiration and experiences you can take back, tailor and use within your own organization. You can implement some of the presented ideas as those will be shared on GitHub or use them to create new ideas. It will also highlight Jamf features that you may be unfamiliar with, such as Jamf JSON manifest files, payload variables for Configuration Profiles, temporary elevated privileges using Jamf Connect and macOS update scheduling using Declarative Device Management.