AI Agents for IT: How Serval Automates 80% of Tickets in 24 Hours
Serval’s AI agents transform IT operations, automating help desk tickets, access requests, password resets, and onboarding/offboarding. This session explores how to quickly and safely deploy agentic AI for IT. We’ll demonstrate building workflows that automate any action in any application, with airtight controls to satisfy the most rigorous security teams. You’ll learn how innovative organizations like Perplexity, Verkada, and Together AI automate their help desk and more without complicated configurations or compromised security.
AI and Privacy and Cybersecurity - Oh My!
Each of these topics by themselves will undoubtedly have sessions dedicated to them and the relevance for commercial, healthcare, and education organizations. In this session, we will be digging into the Venn diagram of where they all come together. AI: What is your organizations and your departments role in your AI policy adoption? This could be a purely IT technical conversation, but we will be discussing it from the lens of an instructional interaction, and how IT can support instruction in making AI work for everyone: students, staff, parents and your community. Privacy: We'll discuss privacy in an AI-enabled world where information is much easier to find and associate. We'll talk about IT controls for internal information and making sure you are AI-ready, and what it might mean if you're not. We'll also explore user policies and data practices you should look for when evaluating AI tools both for staff use and instructional student facing tools. Cybersecurity: We'll discuss how AI and privacy impact our cybersecurity posture. We're seeing rapid change in these two BIG areas and school IT teams are already strapped for staffing and funding. The intersection of these three are where we'll dig in and discuss reasonable, actionable steps you can take to help make sure your organization is well positioned to understand and respond to all of these changing areas.
AI at Your Service: An Elevated Look at Jamf’s AI Assistant
Gain an inside look at how Jamf’s AI Assistant is transforming Apple device management. In this session, we’ll present real-world examples showcasing how natural language can improve your comprehension and control over your Jamf Pro and Jamf Protect environments. Whether you’re managing alerts, building workflows or just looking to save time, you’ll learn how Jamf’s AI Assistant’s new tools in Jamf Pro and Protect help you get more done — with less effort.
AI-dentifying Methods to Manage Apple Intelligence with Jamf Pro
Apple Session - As organizations integrate more Apple devices into their workflows, Jamf Admins face the challenge of managing new Apple Intelligence features while ensuring security, productivity and compliance. These AI-driven capabilities can enhance user experience, but may also require careful management to meet organizational policies. In this session, we will show you how to leverage Jamf Pro to efficiently manage and restrict Apple Intelligence features across your organization’s devices, helping you strike the perfect balance between innovation and security. By the end of the session, you will have a complete toolkit for managing Apple Intelligence restrictions with Jamf Pro. You will be able to streamline device management, enhance security and ensure that Apple devices remain in compliance with your organization’s policies, all while working smarter, not harder. Whether you are new to Jamf Pro or an experienced admin, this session will equip you with the knowledge and skills to manage Apple Intelligence features efficiently and securely.
AI-Powered & Human-Activated: Amplify Secure User Productivity with Smarter Mac Compliance
Learn how Oscar Health uses a system that uses AI to automate user engagement, drive remediation, and close security gaps for Mac devices in real time. By turning users into part of the fix, not just the risk, Amplifier reduced the burden on Oscar’s Security and IT teams while improving user and endpoint hygiene. Instead of chasing users for tasks, Amplifier activates end users directly, making them part of the security workflows without disrupting productivity. We'll share how users closed Jamf Smart Group actions faster to update, patch, remove unapproved software and fix endpoint issues without disrupting their work. See a real world example of how Jamf, its customer and a Jamf Marketplace partner collaborated using API integrations of AI with Jamf smart groups, webhooks and policies. Learn best practices and insights of how you can reduce user security risk by slashing response time from days to minutes and cut IT security workload by 50%. Learn how you can truly harness the power of AI and your workforce to secure your business. Why now? Most companies struggle to identify and engage their riskiest users when it comes to endpoint security. Pending user security tasks often get ignored and delayed, and incumbent tools rely on compliance snapshots to satisfy audits, missing the steady drift in user behavior. AI now accelerates the speed and precision of attacks to identify and exploit vulnerable users and their devices. With over 50% of breaches linked to poor user and endpoint security hygiene, businesses are even more vulnerable unless they act proactively.
Always Connected, Always at Risk: How AI is Reshaping Mobile Security
Let’s be honest—most of us practically live on our phones. They’re always on, always connected and always on the move. That makes them prime targets, and the bad actors know it. Using AI, they’re crafting smarter scams, fake networks and apps that look real but are designed to steal your data. In this session, we’ll explore how mobile security is evolving; it's no longer just about securing the device, but also what it connects to. Verizon is leading the charge by embedding protection directly into the network, blocking threats and suspicious connections before they ever reach the device. Paired with the right solution, like Jamf, this creates a powerful layer of mobile defense. We’ll also discuss how AI is shaping the future of security—for both attackers and defenders—and how network-level protection combined with endpoint security can proactively stop threats. This isn’t a sales pitch—it’s a real look at where mobile security is headed and how we’re helping lead the way. If you're looking to stay ahead of mobile threats, especially on iPhones and iPads, this session is for you.
Beyond the Classroom: Enhancing Security and Productivity with Jamf Safe Internet
Allowing Apple devices to be used both in school and at home introduces a unique set of challenges for the IT team. IT professionals attending this session will leave equipped with actionable techniques to enhance security and seamlessly extend device usability beyond classroom hours. Additionally, attendees will gain insights into how Jamf utilizes AI and Apple’s built-in CoreML Framework for advanced, privacy-preserving and on-device phishing detection.
Console Resolves 50%+ of Tickets Before They Reach a Human
IT teams spend too much time buried in repetitive requests, leaving little room for the bigger projects that move a company forward. Console is designed to change that. By plugging directly into your IT systems, Console acts as your IT team’s first line of defense, learning your company’s processes and policies, then automates common helpdesk tickets (access requests, laptop management, password resets) directly in Slack before they ever reach a human. In this session, we’ll walk through how Console works, what it looks like to build natural-language workflows, and how leading orgs like Scale AI, Ramp, and Webflow are using it to automate 50-70% of their IT, HR, and support tickets automatically. Console is built to help IT teams automate support, shifting IT from doing the work to managing the system that does the work for them.
Streamlining Success: Navigating Device Management and AI Policies in Private Schools
This session will focus on ways K-12 schools can simplify device management and establish AI policies that support both teachers and administrators in the constantly evolving digital landscape. Attendees will learn practical strategies to empower educators through professional development, equip administrators with tools to streamline digital resources, and foster collaboration between IT staff and educators, all tailored to the unique needs of private schools.
Unified Defense: How Security Analysts, Developers and Data Scientists Collaborate on ML-Powered Phishing Detection
In an era where phishing attacks are becoming increasingly sophisticated, traditional detection methods often fall short of identifying complex threats. In our mission to protect customers against evolving cyber threats, our approach combines the strengths of three specialized groups: security analysts, developers and data scientists. Our security analysts manage and monitor billions of requests and extensive blocklists, working around the clock to detect, investigate, and respond to potential threats. Supporting this frontline defense, our developers have built a powerful analytical pipeline that enriches raw data—transforming it into actionable insights that significantly enhance threat hunting capabilities. Meanwhile, our data scientists design, train and continuously improve machine learning models to boost detection accuracy and proactively identify emerging threat patterns. Our cross-functional collaboration focuses on delivering intelligent, scalable and proactive cybersecurity solutions to keep our customers safe. This technical session showcases how this unified approach has revolutionized our phishing detection capabilities through advanced HTML content analysis and machine learning and explores an innovative approach to enhancing phishing detection. We'll demonstrate the architecture and methodology of extracting meaningful features and patterns from HTML content to improve threat detection accuracy while maintaining performance. Attendees will learn how our approach combines human expertise with machine learning capabilities to create a more robust and intelligent security solution. We'll share practical insights into building and maintaining such a system, including technical challenges overcome and lessons learned in combining traditional security approaches with modern machine learning techniques.
Your Personal Security Expert: Leveraging AI to Understand and Act on Jamf Protect Alerts
Many admins face a common challenge: too many security alerts and not enough security expertise to quickly determine which ones matter. This session demonstrates how to use the Jamf AI Assistant as your on-demand security expert to understand, prioritize and act on Jamf Protect alerts effectively. Together, we'll analyze a real security incident, examining the alerts that triggered, discovering related events, and building an attack timeline. Through this hands-on demonstration, you'll learn practical techniques for investigating alerts, identifying true threats and confidently making security decisions without being a security expert. We'll explore: - How to get clear, plain-language explanations of security alerts - Practical techniques for identifying true threats vs. false positives - Real-world examples of common alert patterns and what they mean - Simple workflows for investigating and responding to alerts - Tips for maintaining security without becoming overwhelmed Attendees will learn how to: - Confidently determine which alerts need immediate attention - Build practical investigation workflows - Make informed security decisions without being a security expert - Effectively communicate security issues to stakeholders